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Please check our resources — you might find your answer instantly:

Reporting a Broken Movie or Series?
Don't open a ticket! Use our Automated VOD Reporter for a faster fix.

⬇️ Click here for the Top 5 Common Issues

Can not connect to server → Your application is out of date, uninstall and reinstall following the guides Here.
Login Invalid → Make sure your username & password are lowercase, no spaces. (Usually Your emaill address for both fields)
No Video on Catch-up → Settings → Player Settings → Change to Software Player & save
No EPG → Settings → EPG → Update EPG & wait for it to complete.
Buffering problems? → Please visit our buffering guide Here .

If you still need help, please continue below and submit your ticket.

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