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Important Notice, Please Read before submitting a ticket!
Thank you for choosing our service. Before submitting a request, we kindly ask that you first visit our Self-Help Knowledge Base for immediate assistance and solutions.
If you are encountering a "Cannot connect to server" error, your application is out of please uninstall your app and refer to our Updated Installation Guide to update the application.
If you receive an "Invalid Details" error, it typically indicates that your login information is incorrect. Ensure that your email address is entered entirely in lowercase for both the username and password fields, as some devices may automatically capitalize the first letter.
As a reminder, your login credentials consist of your email address, which is used for both the username and password fields. Lowercase
